ameristar casino resort spa black hawk colorado

I called my bank to see if there was a refund in process or what was going on & they couldn't find anything. I waited a couple days to see if it would dissappear or if a refund would be posted but nothing ever came until the 30th when the charge had posted all the way. Come the 27th & the full ammount was posted as pending. The both said it wouldn't be an issue to get my money refunded & the most I would get charged is $17 for the resort fee. When arriving to the front desk I was greeted by two females, the one i spoke to on the phone & one who claimed she was management. The lady I had spoke to on the phone said it wouldn't be an issue & that I might get charged with a resort fee which she'd elaborate on once I got to the front desk. I called down to the front desk & asked if i could receive a refund since we barley got to walk into the room before we had to leave. Around 8:30pm I had went up to the room & received a phone call about a death in the family, so I did what any sane person does. I had checked into my hotel room around 5:30/6pm & went straight to the casino so I could see what was so grand about it before I went to my room. I just turned 21 on November 26th & was going to be staying here since its supposed to be one of the nicer hotels in blackhawck.

I have never been the type of person to write a review, yet alone a bad review, but my entire interaction with Ameristar has been so dreadful that I felt it needed to be shared with others.

Ameristar casino resort spa black hawk colorado